To ensure your success, we include a one, two, or three-year active service agreement with the purchase of most of our products. With an active service agreement you get: - Full access to the Progress Community - Unlimited support during business hours - Product updates and priority access to bug fixes - VIP invitations to virtual and local user group activities - Optional, emergency (extended) support 24 x 7 x 365 - Invitations to participate in product beta programs